Trust & Safety at G-Class Global Resources Limited
At G-Class Global Resources Limited, we recognize that trust and safety form the bedrock of every successful transaction on our B2B multi-vendor marketplace. Our dedication to robust security measures, transparent policies, and responsive support ensures that buyers and vendors engage with confidence when using our RFQ (Request for Quote) platform at www.g-class.com.ng/rfq.
1. Definitions and Core Principles
G-Class operates a Request for Quote system where buyers submit detailed RFQs and vendors respond with customized pricing and terms. 
RFQ (Request for Quote):
A formal buyer request for product specifications, quantity, delivery timelines, and customization needs. 
Buyer:
Any registered user initiating an RFQ to obtain pricing or product information. 
Vendor/Seller:
Any registered merchant responding to RFQs with transparent quotes and/ or Platform. The G-Class Global Resources Limited e-commerce multi-vendor marketplace.
Our Trust & Safety program rests on four core principles: accountability, transparency, protection, and continuous improvement. 

2.User Verification & Account Security
All participants complete a Know-Your-Customer (KYC) process during registration.
Buyers submit government-issued IDs or corporate documents, and vendors provide business licenses or registration certificates. High-risk or dormant accounts undergo periodic re-verification to uphold authenticity.
We enforce two-factor authentication (2FA) for all logins and critical account changes.
This extra security layer prevents unauthorized access and protects both user data and platform integrity. Identity verification, verification, and 2FA are essential strategies to combat fraud and preserve user trust on online marketplaces.  
Strong password policies, session timeouts, and device recognition alerts further safeguard accounts against takeover attempts.

3. RFQ Terms & Conditions
G-Class’s RFQ Terms & Conditions define clear obligations for buyers and vendors to maintain fairness and accuracy. 
Buyers must supply complete and accurate RFQ details, including product specifications, quantity, delivery location, and any customization requirements. 
Vendors must respond with transparent quotes, specifying unit prices, shipping fees, applicable taxes, delivery timelines, and validity periods. 
Submitting spam, unrealistic requests, or misusing the RFQ feature may result in account suspension. 
Acceptance of a vendor quote constitutes a binding agreement under G-Class’s purchase policies. Maintaining accurate RFQ information ensures smooth transactions and fosters trust across all parties.  

4.Vendor Obligations & Prohibited Goods
Vendors agree to uphold product quality, adhere to agreed delivery schedules, and maintain fair pricing practices. All listings undergo automated and manual review to ensure compliance with our Prohibited Goods policy. Any item deemed unsafe, illegal, or in violation of G-Class guidelines is removed immediately, and repeat offenses lead to account termination.  
Our Vendor Guidelines are published in full on the RFQ portal, making expectations clear and accessible to every seller. 
5. Fraud Prevention & Monitoring
G-Class employs automated risk detection systems that continuously analyse transaction patterns for anomalies such as high-value RFQs from a single account or suspicious quote behaviour.
Link analysis and activity monitoring flag potential phishing or scam attempts for immediate review.  
Our dedicated Trust & Safety team manually investigates flagged accounts and communications. Suspicious listings and interactions are suspended pending resolution, and confirmed offenders are permanently banned. This dual approach—automation augmented by human oversight—ensures proactive fraud prevention.
6. Secure Payments & Financial Protections
To minimize counterparty risk, we operate an escrow system. Once a buyer accepts a quote, funds are held securely until delivery confirmation. Vendors receive payment only after buyers verify receipt and satisfaction. 
We integrate PCI-DSS-compliant payment gateways, encrypt all transaction data with SSL/TLS, and partner with reputable financial processors. Clear refund and chargeback procedures are defined in our Return & Refund Policy, allowing buyers to request reimbursement for non-delivery or misrepresentation. 
7. Safe Communication Channels
All buyer–vendor interactions occur within our encrypted in-platform messaging system. This protects sensitive business information and allows us to monitor for harassment, spam, or unauthorized sharing of personal contact details. Sharing external links, emails, or phone numbers is prohibited until after a transaction is closed and documented.  
8. Global Compliance & Documentation
International vendors must comply with the import/export regulations, tax laws, and customs requirements of the buyer’s region. Quotes must detail applicable duties, conversion rates, and any required shipping documentation (e.g., invoices, customs forms).
Currency selection and tax transparency features on our RFQ portal ensure no hidden fees for buyers.  

9.Dispute Resolution & Support
G-Class provides a tiered support system via ticketing for issues such as late shipments, product defects, or payment disputes. Neutral mediators review evidence, facilitate vendor–buyer negotiations, and issue binding resolutions within defined service-level agreements. 
Our Legal & Compliance team serves as the final arbiter for escalated cases, ensuring impartial decisions based on documented policies. 
10. Continuous Improvement & Transparency
We publish quarterly Trust & Safety reports that summarize key metrics—user verification rates, fraud attempts intercepted, average resolution time, and policy updates. User feedback channels are open at every stage to refine our security protocols and enhance platform usability. 
Proactive transparency about our processes and outcomes builds greater confidence among all stakeholders. 
11. Community Responsibilities
Every member plays a vital role in maintaining a secure marketplace: 
Provide accurate information during registration and RFQ submission. 
Communicate promptly and respectfully.  
Report any suspicious behaviour through official support channels. 
Adhere strictly to G-Class policies and guidelines. 
Your vigilance and integrity directly contribute to the platform’s reputation and collective success. 
12. Contact & Support
For assistance or to report any Trust & Safety concerns, reach our dedicated team any time: 
Email: support@gclass.com.ng 
Phone: +234 806 170 6586 
Our support staff is available 24/7 to address inquiries, mediate disputes, and ensure your experience on G-Class Global Resources Limited remains secure and reliable. 
Thank you for choosing G-Class. Your trust is our highest priority, and we are committed to continuously enhancing our Trust & Safety measures for your peace of mind.